India Order

All orders in INDIA receive free shipping , otherwise, shipping will be a flat rate of $8 USD per order. Orders paid for will be fulfilled within 10-15 business days (2-3 weeks).

After your order has been marked as shipped, you will be emailed a tracking number for your order. We ship via Shiprocket, DTDC and other courier partners.

International Order

The cost of international shipping will be calculated during checkout.

Please note that we do not charge any applicable taxes or duties imposed by the customs and revenue authorities in the destination country. Payment of duties and/or taxes are the buyer's responsibility. Unfortunately, we cannot control these fees.

Order Issues

If you experience issues with your order, such as being delivered damaged products or the wrong items, please contact us within 3 days of the delivery and we will do everything in our power to make things right!

Lost Orders

If your order shows as delivered in our system but you have not received your package, please reach out to the shipping carrier directly with your tracking number. 

Refund Policy

Please ensure you are certain before submitting your order. All orders (including pre-order) on kaikoherbalbath.com are final. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please note that the package will likely come a little crumbled, you can read more on this on the instagram page where I explain my packaging decisions.

Items damaged in transit? We’ll happily provide a replacement or refund. To request a replacement or refund, you can contact us at hello@kaikoherbalbath.com with your:

• Name
• Order Number
• Item(s) that were damaged
• Picture(s) of your damaged products

Refunds

If approved for a refund via email, we will issue your refund within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Returned-to-Sender & Refused Parcels